Refund policy

 

WHOLESALE RETURNS AND STORE CREDIT POLICY

STORE CREDIT ONLY: North Hound Life does not issue cash refunds or refunds to the original method of payment for wholesale purchases. All approved returns, damage claims, mis-shipped items, and customer dissatisfaction claims will be resolved by issuing store credit to the reseller’s wholesale account. Store credit is subject to applicable restocking fees, freight charges, and other deductions described below.

1. Damage Claims and Mis-Shipped Items

Claims for damaged or mis-shipped items must be submitted within 10 days of receiving the merchandise by emailing wholesale@northhoundlife.com.

A return authorization number/email issued by North Hound Life is required and must appear on all related correspondence. If North Hound Life requires the merchandise to be returned, it must be returned in the condition specified in the return instructions to qualify for store credit.

A restocking fee of up to 25% may be assessed at the sole discretion of North Hound Life. Freight charges may also be deducted from the store credit. Please email wholesale@northhoundlife.com for authorization and further instructions.

2. General Returns

For reasons other than damaged or mis-shipped merchandise, a reseller may request to return a product within 30 days of receiving it. The product must be returned in 100% resellable condition to qualify for store credit.

The reseller must email wholesale@northhoundlife.com to obtain a return authorization number, which must appear on all related correspondence. A 25% restocking fee will be deducted from the store credit. Freight charges may also apply. No cash refunds or refunds to the original method of payment will be issued.

3. Unsatisfied Customer Returns

If a reseller’s customer is dissatisfied with a product, the reseller may apply for store credit within 30 days of the customer’s purchase by emailing wholesale@northhoundlife.com.

Applications must include:

  • The original receipt or other proof of purchase
  • The purchase date
  • The product batch number
  • Photographs of the product
  • The customer’s full name, mailing address, telephone number, and email address

All applications are subject to review and approval at the sole discretion of North Hound Life. An authorization number/email issued by North Hound Life is required and must appear on all related correspondence.

Approved claims will be issued as store credit to the reseller’s wholesale account. Freight charges and other applicable deductions may be applied to the credit. No cash refunds or refunds to the original method of payment will be issued. Please email wholesale@northhoundlife.com for authorization and further instructions.