NORTH HOUND LIFE RESELLER TERMS AND AGREEMENT

This Reseller Terms and Agreement grants the Reseller the right to sell products supplied by North Hound Life. In consideration of that right, the Reseller agrees to the following terms and conditions:

MINIMUM ORDERS

The Reseller must meet the minimum order quantities and payment amounts specified by North Hound Life. Exceptions may be made only with the prior approval of North Hound Life, including in circumstances involving special orders.

PAYMENT TERMS

The Reseller agrees to prepay each initial order by e-Transfer or credit card. Subsequent orders may be paid by money order, credit card, or cheque.

Following the initial order, the Reseller may be granted 30-day payment terms at the sole discretion of North Hound Life. If such terms are granted, the Reseller agrees to complete payment within 30 days of receiving the shipment. The Reseller is required to pay only for merchandise received; backordered merchandise is excluded until shipped.

Credit references must be provided and verified before net payment terms can be established. If a net payment becomes more than 15 days overdue, North Hound Life reserves the right to charge the credit card held on file.

Orders may be placed by email, telephone, or through the Reseller’s online wholesale account.

ADDITIONAL FEES

Late payments may result in the Reseller’s payment terms reverting to prepayment and may be subject to additional fees. Prepayment terms will remain in effect unless otherwise determined by North Hound Life.

To the extent permitted by law, the Reseller may be required to reimburse North Hound Life for all reasonable costs, expenses, legal fees, and collection fees incurred in enforcing this Agreement.

COMPETITIVE PRODUCT REFERENCES

Without the prior written consent of North Hound Life, the Reseller must not use North Hound Life’s name, logo, product names, product or model photographs, descriptive or explanatory text, or other brand materials in reference or relation to another company, product, or brand not produced or distributed by North Hound Life.

The Reseller must also not use any name or logo designed or intended to be similar to a North Hound Life product name or logo. North Hound Life may discontinue sales to the Reseller if this policy is violated.

ONLINE SALES

The Reseller agrees not to offer or sell North Hound Life products through third-party marketplaces, including but not limited to eBay and Amazon, without the prior written consent of North Hound Life.

The Reseller may sell North Hound Life products through its own retail website, whether or not the Reseller operates a physical storefront. All permitted online sales must comply with North Hound Life’s applicable Minimum Advertised Price (“MAP”) requirements, excluding shipping charges.

Failure to comply with this policy may result in the immediate loss of wholesale pricing or the termination of future sales by North Hound Life. Exceptions will be considered only when the Reseller obtains prior written consent from North Hound Life.

USE OF PROMOTIONAL MATERIALS

The Reseller may use specific photographs, graphics, and text supplied or approved by North Hound Life solely to promote North Hound Life products.

These materials may be used only while the Reseller is actively offering North Hound Life products for sale and remains in full compliance with this Agreement. Unless authorized in writing, the Reseller may not reproduce the complete sales copy used by North Hound Life in its print or digital promotions.

Failure to comply may result in the termination of wholesale pricing or future sales to the Reseller.

REPACKAGING

The Reseller must not repackage, reproduce, alter, or reformulate any North Hound Life product without the express prior written consent of North Hound Life.

Failure to comply may result in the immediate termination of future orders and possible legal action. Private-label arrangements may be considered by North Hound Life. Please contact hello@northhoundlife.com for further information.

SHIPPING

Orders may be shipped using UPS, FedEx, DHL, Canada Post, Canpar, Purolator, or another carrier selected by North Hound Life, depending on the destination and available service.

Unless the Reseller has approved payment terms, payment must be received before an order is shipped. Shipping rates, carriers, and services are subject to change at any time at the sole discretion of North Hound Life.

WHOLESALE RETURNS AND STORE CREDIT

North Hound Life does not issue cash refunds or refunds to the original method of payment for wholesale purchases. Approved damage claims, mis-shipment claims, general returns, and unsatisfied-customer claims will be resolved by issuing store credit to the Reseller’s wholesale account.

Store credit is non-transferable and may be applied only toward future wholesale purchases from North Hound Life. Any applicable restocking fees, freight charges, shipping costs, or other authorized deductions will be deducted from the amount of store credit issued.

The issuance and amount of any store credit remain subject to verification and approval by North Hound Life in accordance with the following terms.

DAMAGE AND MIS-SHIPMENT CLAIMS

Claims involving damaged or mis-shipped merchandise must be submitted within 10 days of receiving the merchandise by emailing wholesale@northhoundlife.com.

A return authorization number/email issued by North Hound Life is required and must appear on all related correspondence. Merchandise must not be returned until the Reseller receives return instructions from North Hound Life.

If North Hound Life requires the merchandise to be returned, the Reseller must return it in the condition specified in the return instructions to qualify for store credit. A restocking fee of up to 25% may be assessed at the sole discretion of North Hound Life. Freight charges may also apply or be deducted from the store credit.

Please email wholesale@northhoundlife.com for authorization and further instructions.

GENERAL RETURNS

For reasons other than damaged or mis-shipped merchandise, the Reseller may request authorization to return a product within 30 days of receiving it. In all cases, the return must also comply with the maximum time limitation stated under “Return Time Limitations and Product Condition.”

The Reseller must email wholesale@northhoundlife.com to obtain a return authorization number. The authorization number must appear on all related correspondence, and merchandise must not be returned before authorization is issued.

Returned products must be unopened, unused, and in 100% resellable condition. At the time of the return request, each product must also have at least six months remaining before its best-before date.

Approved general returns are eligible for store credit only. A 25% restocking fee will be deducted from the store credit. Freight and return shipping charges may also apply and are the responsibility of the Reseller unless North Hound Life agrees otherwise in writing.

RETURN TIME LIMITATIONS AND PRODUCT CONDITION

Regardless of a product’s expiry or best-before date, no return request may be submitted more than 12 months after the original invoice date. No return, store credit, or exchange will be accepted for a product submitted after this period.

North Hound Life does not accept returns or issue store credit for product changes caused by improper storage or handling, including but not limited to:

• Hardening or clumping;
• Exposure to moisture;
• Improper sealing after opening; or
• Storage outside the recommended conditions.

Changes of this nature may occur in natural products and do not necessarily affect product safety or efficacy when the products have been stored and handled correctly.

UNSATISFIED CUSTOMER CLAIMS

If a customer of the Reseller is dissatisfied with a product, the Reseller may apply for store credit within 30 days of the customer’s purchase by emailing wholesale@northhoundlife.com.

Each application must include:

• A receipt or other acceptable proof of purchase;
• The date of purchase;
• The product batch number;
• Photographs of the product; and
• The customer’s full name, mailing address, telephone number, and email address.

Applications are reviewed at the sole discretion of North Hound Life. North Hound Life may request additional information reasonably required to evaluate a claim.

A return authorization number/email issued by North Hound Life is required and must appear on all related correspondence. Products must not be returned unless North Hound Life provides return instructions.

Approved claims will be resolved by issuing store credit to the Reseller’s wholesale account. Freight charges and other applicable deductions may be applied to the store credit. No cash refund or refund to the original method of payment will be issued.

Please email wholesale@northhoundlife.com for authorization and further instructions.

EXCEPTIONS

Any exception to this return and store credit policy is made solely at the discretion of North Hound Life. An exception does not establish a precedent or require North Hound Life to make a similar exception in the future. All exceptions must be confirmed in writing by North Hound Life.

PRICING

MAP is 25% below the Suggested Retail Price (“SRP”). Wholesale prices, MAP requirements, and SRP are subject to change without notice at the discretion of North Hound Life.

A violation of North Hound Life’s MAP requirements may result in the loss of wholesale pricing and future order availability. The wholesale prices and MAP requirements in effect at the time of purchase will be honoured for accepted orders scheduled for a future shipment date, unless otherwise agreed in writing.

TERRITORY PROTECTION

North Hound Life reserves the right to approve or deny sales to a Reseller based on the Reseller’s proximity to other North Hound Life customers or resellers.

Any territory protection will be granted, modified, or withdrawn at the sole discretion of North Hound Life, with or without notice to the Reseller. North Hound Life’s territory protection policy is subject to change at any time.